STANDARD REFUND TERMS
Products purchased from HF may be refunded only if canceled within 14 (fourteen) days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by HF in accordance with the terms and conditions of the applicable product or service agreement (Terms of Service). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time-frame specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
Priority support services
VPS (Windows, Minecraft, Linux, etc.)
PRODUCTS NOT AVAILABLE FOR REFUNDS
Domain name registrations, transfers and renewals
Privacy protection services
All other products and services not listed as refundable above
PAYMENT METHODS WITH SPECIAL REFUND TERMS
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
However, we can offer refunds to your HF Balance and/or to PayPal if you provide a valid PayPal account that belongs to you.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
Last Updated: Sep 22, 2021